Payment or Paypal Issue ?


Christine_15477331412075
5 years +1 Christine_15477331412075 2

I’m not sure if anyone else had this problem over the last week or maybe sometime in the past.

According to my payment/invoice history, I had a payment released to PayPal on March 8th from Intouch. This payment has not been received in my PayPal account. This is very unusual as I have received a dozen payments from them and it always posts in PayPal the same day it is updated as Paid from Intouch. I waited a few days as sometimes there is a delay between when the MSP release the money and it posts to PayPal before sending an email to Intouch’s support. I asked if they could confirm if the payment was transmitted without issue and if there is a transaction or receipt number associated with it which I could use to contact PayPal if needed. I have not gotten a response back (sent email 2 days ago).

Has this ever happened to anyone?


Jeff_15503466702049
5 years 0 Jeff_15503466702049 18

I am very new at this and was paid my first payment ever on March 8....no problem....i received an e mail from Paypal the 12 bucks is waiting....

MFJohnston
5 years 0 MFJohnston 388

Christine - sometimes there is a delay between when the MSC processes payments and when PayPal processes them. Give it a few more days and, if it’s still not there, contactthe MSC.

Brent_15320575704803
5 years +1 Brent_15320575704803 16

Is your PayPal account verified? Could be that it’s there but waiting for you to finish verifying the account.

Christine_15477331412075
5 years +1 Christine_15477331412075 2

Yes, it’s verified and I have received many payments from them over the last year which is why this is so unusual.

I sent another email to their Help email address as I have not gotten any response from last weeks inquiry. It’s been over a week now so even a potential posting delay with PayPal wouldn’t be the issue.

MFJohnston
5 years +1 MFJohnston 388

If you are not getting a response directly from the MSC, you could open a help ticket on iSS. If an MSC is not paying you and not responding, iSS does get involved:

jayhandyman559
5 years +1 jayhandyman559 2

Quick question... How do I find out what my PayPal email address is?

Jeff_15503466702049
5 years +1 Jeff_15503466702049 18

Yer e mail address


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